In September 2001, WHEDA launched HouseKey, an online service for customers to begin the home loan process, becoming the first housing authority in the nation to offer such a service. The same day HouseKey launched, Louise Dotter of Spring Green found herself at her computer searching online for a new home when she discovered WHEDA’s HouseKey. Little did she know, she was about to become HouseKey’s first customer. Within weeks of her initial discovery, Dotter used HouseKey to get pre-approved for a mortgage, then went on to buy and move into her bungalow by the end of October.
In the year following its launch, more than 3,900 prospective borrowers used HouseKey, with more than 600 users securing mortgage pre-approval certificates to fulfill their goal of homeownership, like Ms. Dotter.