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Home : FAQs for LIHTC Online Allocating System (LOLA)
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Frequently Asked Questions LIHTC OnLine Application System (LOLA)

 

What is LOLA? Top of Page

The LIHTC OnLine Application (LOLA) allows housing developers to electronically submit competitive and noncompetitive Low-Income Housing Tax Credit applications to WHEDA online via eWHEDA services on our web site.

How can I access the LOLA system? Top of Page

LOLA can be accessed through eWHEDA Services, a secure area site for all of our partners. You need to complete and submit a Delegated Administrator (DA) Agreement to WHEDA. Once WHEDA receives the completed agreement, you will get a confirmation e-mail indicating that your account has been activated. You must set up your account within three (3) calendar days after receiving the confirmation e-mail. This confirmation will also include instructions for creating user accounts for additional persons within your organization.

What are the system requirements needed to use LOLA? Top of Page

To use LOLA, you must have Internet Explorer 5.5 or later. Please go to the Microsoft web site for more information on system requirements.

Why do I get a "runtime" error when I click on field tips and section instructions? Top of Page

This error can occur if you are running popup blocking software on your computer. Temporarily disabling this software should eliminate the error. Please refer to help instructions for your popup blocking software for information on how to disable it.

Can I save my work and return at a later time? Top of Page

Yes, LOLA will save your work so you can return to the application at a later time. However, the application will "timeout" after 20 minutes of inactivity.

I received a tax credit allocation prior to 2005. Will I use LOLA to submit my final (placed-in-service) application for these developments? Top of Page

No. Only initial applications submitted in 2005 and thereafter will use the LOLA system. You will submit your final application for 2003 and 2004 developments in paper format.

I began work on an application, but didn't submit it before the deadline. What happens to that application? Top of Page

At the conclusion of the application cycle, WHEDA reserves the right to delete unsubmitted applications from the LOLA system.

What is a Delegated Administrator? Top of Page

A Delegated Administrator (DA) manages the users for a specific organization. For example, a DA can (a) add employees to an organization's list of users for an application, or (b) create a new tax credit application and give one or more of an organization's employees access to that application. Twice per year, the DA receives a list of all the users for his/her organization and is asked to verify or, if necessary, delete inactive user accounts.

I'm a Delegated Administrator. How do I manage users for my organization? Top of Page

Once you have created your user account:


Click on the eWHEDA Login button, located in the sidebar on every Multifamily page on this web site

Enter your Login and Password

Select LIHTC Online Application (LOLA) from the list of applications to which you have access. If you only have access to LOLA, this step will be skipped and you will go directly to LOLA.

Select "Manage Other Users" on the Application Selection and Management page. From here you can:

  • Add new users for your organization,
  • Assign staff members to existing tax credit applications, and
  • Deactivate staff members who no longer need access to tax credit applications.

I'm a Delegated Administrator. How do I create new applications? Top of Page

Once you have created your user account:


Click on the eWHEDA Login button, located in the sidebar on every Multifamily page on this web site

Enter your Login and Password

Select LIHTC Online Application (LOLA) from the list of applications to which you have access. If you only have access to LOLA, this step will be skipped and you will go directly to LOLA.

Select "Create Competitive Application" or "Create Tax-Exempt Application" on the Application Selection and Management page.

Use the "Manage Other Users" link to assign that application to users within your organization.

My organization's Delegated Administrator has given me access to a tax credit application. How do I login to LOLA? Top of Page

Once your user account has been created:


Click on the eWHEDA Login button, located in the sidebar on every Multifamily page on this web site

Enter your Login and Password

Select LIHTC Online Application (LOLA) from the list of applications to which you have access. If you only have access to LOLA, this step will be skipped and you will go directly to LOLA's Application Selection and Management page.

Click on "App #" to open an application from a list of all the tax credit applications that been assigned to you by your Delegated Administrator.

Can more than one person at my organization work on a single tax credit application? Top of Page

Yes, your organization's Delegated Administrator can provide access to an application to one or more persons within your organization.

Who do I contact if I have questions? Top of Page

Near the top of LOLA's online screens, you will find General Help and Instructions, along with instructions for each section of the application. Throughout the application, you will also find tips that will help you answer specific application questions. However, if you do not find the answer to a question you have, please call 1.800.334.6873 during normal business hours (8:00 a.m. - 5:00 p.m. M - F) or send an e-mail message to info@wheda.com.

 
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