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Frequently Asked Questions for Lenders: Servicing Responsibilities
Other Lender QuestionsEligible Businesses What are my servicing responsibilities
after closing the loan? You are responsible for monitoring the borrower and servicing the loan in the same manner you would monitor and service other loans in your portfolio and in accordance with the Lender's Manual and Master Guarantee Agreement. You must notify us within 30-days of any adverse changes in a borrower's financial situation or if there is an occurrence or likelihood of an occurrence that will result in default of the guaranteed loan. We consider a loan to be delinquent or defaulted when a full principal and interest payment is not received within 30-days of the due date. In such event, notify us immediately. What are my reporting requirements? In January of each year we will send you an Annual Status Report listing any outstanding guarantees with your institution. You provide the loan balance, status and, if appropriate, annual servicing fee and return the report by the end of that month. When would I request a guarantee
payment? After all collection and liquidation options have been exhausted. How is the guarantee
payment determined in the event of default? After all collection and liquidation efforts have been exhausted, we apply our guarantee percentage to the outstanding balance of the Note and pay that amount to you, provided you pursued all collection efforts and complied with the terms and conditions of the guarantee. Example: An 80% guarantee on a $100,000 loan is approved. The loan subsequently defaults and after collection efforts are pursued a balance of $50,000 remains. The guarantee payment would be $40,000 ($50,000 x 80%). Will WHEDA share in collection
expenses on defaulted loans? Yes, if the expenses were preapproved and related to workout, litigation, and/or liquidation. Our exposure will be limited to the lesser of 10% of the original loan amount or the original guarantee percentage applied against actual expenses. Up to 90 days of interest is considered a reimbursable expense and is included when calculating the 10% limit.
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